Rider Support

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Our Promise To You

We are riders like you and we know that breaking a wheel or damaging a Fillmore valve can be a frustrating experience, especially when it’s keeping you from getting out on your bike. Our promise to you is that we will do our best to get you back riding as quickly as possible. It’s the reason we have made ourselves available through email, chat or by scheduling a video call. We want to be here when you need us most!

Click on Registration for wheel registration and Warranty for filing rider support claims.

Please see the bottom of this page for technical wheel building documents.

Warranty

Reserve will repair or replace at its option any Reserve rim or Fillmore valve made by Reserve Wheels that is damaged or destroyed while riding. The warranty will be in effect for the lifetime of the rim or valve and is available only to the original owner.

When a rim requires replacement under warranty, we may provide a rim and a rebuild credit or a complete wheel; whichever ensures a timely replacement for the customer at the time.

Click on the words "Warranty" next to "Registration" above to go to the warranty submission page.

Crash Replacement

Shit happens. Back over a wheel, forget to thread in the axle on your roof rack, or find yourself in the pile-up at Wednesday Worlds? We'll help you out with a low-cost crash replacement rim to get you back to riding without breaking the bank. Just contact Rider Support and we'll be in touch.

The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Reserve Wheels in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Reserve Wheels in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.

The foregoing warranty is the sole and exclusive warranty offered by Reserve Wheels. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

Only wheelsets with the ebike specific designation in the product description are compatible for use on ebikes.

For all Reserve wheels, the lifetime warranty is for the original owner. Situations not covered under warranty will be offered a rim at a reduced cost from retail pricing.

Aluminum wheel support details:

Dented rim, no paint chipping, holding air: crash replacement
Dented rim, paint chipping, holding or not holding air: warranty
Dented rim, not holding air: warranty
Seam separation: warranty
Crack at spoke hole: warranty

Tech Docs

Have you been searching for detailed specifications for Reserve mountain and road wheels? Well, you’ve come to the right spot. We now have all of the technical information for all current and archived wheel consolidated into a few handy documents.