As the year winds down and the holiday cheer ramps up, we wanted to share our upcoming schedule and key shipping dates with you. We know many of you are busy planning winter trips and ordering those essential Reserve products for gifts, and we want to ensure everything arrives exactly when you need it!
Here is a quick look at how we'll be operating over the next few weeks so our dedicated team can enjoy some well-deserved time with their friends and families.
Holiday Shipping Deadline!
If you are counting on your Reserve wheels or accessories arriving before Christmas, please take note of our cutoff date:
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Order Deadline: Friday, December 19th
Be sure to place your order before this date, and our team will work diligently to get it shipped out to you just in time for the holiday!
Holiday Closure Dates
To allow our team to celebrate, our customer support offices will be fully closed on the following federal holidays:
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Christmas Eve: Tuesday, December 24th
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Christmas Day: Wednesday, December 25th
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New Year's Eve: Tuesday, December 31st
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New Year's Day: Wednesday, January 1st
Reduced Staffing Period
From Friday, December 19th through Sunday, January 4th, we will be operating with a reduced staff across our customer support channels.
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What this means: While we will be working hard to address every inquiry and process every order as quickly as possible, please DO expect a small delay in response times during this period.
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We sincerely apologize for any inconvenience this may cause and appreciate your patience!
Need Quick Answers?
We understand that time is of the essence! If you have urgent questions about an existing order or need assistance with a new one, please visit our FAQ section first. It often contains the immediate answer you need, saving you time waiting for a reply!
Your support means the world to us! We are absolutely stoked for the future and can't wait to roll into the New Year with you. Have a very happy, safe, and memorable holiday season—get out there and enjoy some fun-filled rides!