Rider Support

From the Reserve composites engineers to our team of wheel builders to our group of rider support reps, Reserve stands behind the wheels we make. Whether you’re flying down the legendary DH track at Ft. William, railing corners at the Alpe D'Huez, or leaving it all out there on Queen Ka’ahumanu Highway, if you break a wheel while riding, we’ll send you a new one to keep you going. If you damage the wheel outside of the scope of its intended use, we’ll get you a low-cost crash replacement ASAP. We know that missing a ride sucks, and missing a race can mean throwing away months of prep, so we’ll do everything we can to ensure that never happens because of one of our wheels.

Please see the bottom of this page for technical wheel building documents.

Warranty

Reserve will repair or replace at its option any Reserve rim or Fillmore valve made by Reserve Wheels that is damaged or destroyed while riding. We will also stand behind the quality of the wheel build for any wheels built by Reserve. Components of the wheel, such as the hub, will be covered by that manufacturer's warranty. The warranty will be in effect for the lifetime of the rim or valve and is available only to the original owner. Click on the words "Warranty" next to "Registration" above to go to the warranty submission page.

On occasion, as a means to expedite support, we may provide a rim and a service credit instead of a complete wheel. We will only be doing this in cases where we are unable to provide a complete wheel within 30 days of claim submission.

Crash Replacement

Shit happens. Back over a wheel, forget to thread in the axle on your roof rack, or find yourself in the pile-up at Wednesday Worlds? We'll help you out with a low-cost crash replacement rim to get you back to riding without breaking the bank. Just contact Rider Support and we'll be in touch.

The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Reserve Wheels in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Reserve Wheels in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.

The foregoing warranty is the sole and exclusive warranty offered by Reserve Wheels. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

Only wheelsets with the ebike specific designation in the product description are compatible for use on ebikes.

For all Reserve wheels, the lifetime warranty is for the original owner. Situations not covered under warranty will be offered a rim at a reduced cost from retail pricing.

Aluminum wheel support details:

  • Dented rim, no paint chipping, holding air: crash replacement
  • Dented rim, paint chipping, holding or not holding air: warranty
  • Dented rim, not holding air: warranty
  • Seam separation: warranty
  • Crack at spoke hole: warranty

Tech Docs

Have you been searching for detailed specifications for Reserve mountain and road wheels? Well, you’ve come to the right spot. We now have all of the technical information for all current and archived wheel consolidated into a few handy documents.

Road Wheel Spoke Lengths

Road wheel building specifications including spoke lengths, nipple spec and other technical information.

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Mountain Wheel Spoke Lengths

Mountain bike Wheel building specifications including spoke lengths, nipple spec and other technical information

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Reserve Wheels Tech Info

Information related to use classifications, max tire pressures, ERD, and spoke counts.

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