Rider Support

Des ingénieurs en composites à notre équipe de monteurs de roues, en passant par notre groupe de représentants du Rider Support, Reserve se porte garant des roues que nous fabriquons. Que vous dévaliez la légendaire piste de DH de Ft. William, que vous grimpiez l'ascension du Galibier ou que vous vous donniez à fond sur les routes d'Embrun, si vous cassez une jante, nous vous en enverrons une nouvelle pour que vous puissiez continuer à rouler. Si vous reculez sur votre vélo avec votre voiture, nous vous proposerons un remplacement à bas prix le plus rapidement possible. Nous savons que rater une course peut signifier perdre des mois de préparation, c'est pourquoi nous ferons tout notre possible pour que cela n'arrive jamais à cause d'une de nos roues.

Veuillez consulter le bas de cette page pour les documents techniques de montage des roues.

Garantie

Reserve will repair or replace at its option any Reserve rim or Fillmore valve made by Reserve Wheels that is damaged or destroyed while riding. We will also stand behind the quality of the wheel build for any wheels built by Reserve. Components of the wheel, such as the hub, will be covered by that manufacturer's warranty. The warranty will be in effect for the lifetime of the rim or valve and is available only to the original owner. Click on the words "Warranty" next to "Registration" above to go to the warranty submission page.

On occasion, as a means to expedite support, we may provide a rim and a service credit instead of a complete wheel. We will only be doing this in cases where we are unable to provide a complete wheel within 30 days of claim submission.

Crash Replacement

Les galères, ça arrive. Vous avez roulé en voiture sur votre roue, oublié de visser l'axe de votre porte-bagages ou vous vous êtes retrouvé dans une chute collective des championnats du monde du samedi matin ? Nous vous aiderons en vous proposant une jante de remplacement à bas prix pour vous permettre de reprendre le vélo sans vous ruiner. Il vous suffit de contacter le service Rider Support et nous vous recontacterons.

The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Reserve Wheels in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Reserve Wheels in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.

The foregoing warranty is the sole and exclusive warranty offered by Reserve Wheels. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

Only wheelsets with the ebike specific designation in the product description are compatible for use on ebikes.

For all Reserve wheels, the lifetime warranty is for the original owner. Situations not covered under warranty will be offered a rim at a reduced cost from retail pricing.

Aluminum wheel support details:

  • Dented rim, no paint chipping, holding air: crash replacement
  • Dented rim, paint chipping, holding or not holding air: warranty
  • Dented rim, not holding air: warranty
  • Seam separation: warranty
  • Crack at spoke hole: warranty

Tech Docs

Vous cherchez des spécifications détaillées pour les roues de VTT et de route Reserve ? Vous avez frappé à la bonne porte. Nous disposons désormais de toutes les informations techniques pour toutes les roues actuelles et archivées, regroupées dans quelques documents pratiques.

Longueur des rayons des roues de route

Spécifications pour la construction de roues de route, y compris la longueur des rayons, les spécifications des écrous et d'autres informations techniques.

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Longueur des rayons des roues VTT

Spécifications de construction des roues VTT, y compris la longueur des rayons, les spécifications des écrous et d'autres informations techniques

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Reserve Wheels Tech Info

Informations relatives aux classifications d'utilisation, aux pressions maximales des pneus, à l'ERD et au nombre de rayons.

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